Frequently asked questions

Yes. Because there's no harsh glue on your skin, magnetic lashes don't damage your natural lashes the way glued-on falsies can.

Apply a thin coat of mascara to your natural lashes. Each eye uses two pieces from the box — one sits above your natural lashes and one below — and they clip together through your lashes with tiny magnets. See our step-by-step guide.

Yes — many of our customers with sensitive eyes wear them. Choose a mascara made for sensitive eyes and make sure your hands are clean before applying.

No. Roshy lashes need no glue and no magnetic eyeliner.

With proper care, one set can be reused 30+ times. Store them in their box after each wear, and every few uses clean them gently with a cotton pad and micellar water.

You can return your order within 14 days of receiving it — just contact us within that window to let us know. Return postage is paid by the customer. We refund your payment, including the original delivery charge, within 14 days of receiving the returned items. For health and hygiene reasons, lashes that have been unsealed can't be returned. Every product is checked individually before it's shipped. Full details are in our returns policy.

Unfortunately orders can't be cancelled or changed once they've been placed.

Please contact the courier named in your dispatch email first. If you still can't find it, get in touch and we'll help.

Visa, Mastercard and other major cards, Apple Pay, Google Pay, PayPal, Klarna and Revolut Pay. All payments are processed securely by Stripe — we never see or store your card details.