Returns & refunds

14-day returns

You can return your order within 14 days of receiving it. To start a return, contact us within those 14 days to tell us you'd like to return it, including your order number (starts with RS-).

Hygiene exception

For health and hygiene reasons, lashes that have been unsealed cannot be returned unless they are faulty. Please only open the packaging when you're ready to wear them.

Return postage

The cost of returning items is paid by the customer. We'll send you the return address when you contact us. We recommend a tracked service, as we can't refund items lost in return transit.

Your refund

Once we receive your returned items, we'll refund your payment — including the original standard delivery charge — within 14 days, to the same payment method you used.

Faulty or incorrect items

Every product is checked individually before it's shipped. If your order arrives damaged, faulty or incorrect, contact us within 14 days of delivery with a photo and we'll make it right with a replacement or a full refund, including return postage.

Cancellations and changes

Orders can't be cancelled or changed once they've been placed. This doesn't affect your right to return unopened items within 14 days of delivery.

Nothing in this policy affects your statutory rights as a consumer.

Seller: [Your business / trading name and full postal address]. Last updated: October 2026